Return Policy Page

Return & Refund Policy
Sashroye Bangladesh Customer Return, Refund & Exchange Guidelines

Effective Date: 12 May, 2026
Website: www.sashroye.com.bd

At Sashroye, customer satisfaction is one of our highest priorities. We are committed to ensuring a transparent, fair, and reliable return and refund process for all customers shopping through our platform.

This Return Policy outlines the eligibility, procedures, and conditions for returning products, requesting refunds, or exchanging eligible purchases.

1. Return Eligibility

Customers may request a return or exchange under the following conditions:

• Wrong product delivered
• Damaged or defective product
• Missing items
• Product significantly differs from description
• Size or specification mismatch (where applicable)
• Delivery of expired or compromised items

Return requests must generally be made within:

• 3 days of receiving the product for standard items
• 24 hours for damaged or incorrect deliveries
• Specific product categories may have different return windows

2. Non-Returnable Items

The following products may not qualify for return unless defective:

• Perishable goods
• Personal care products
• Customized items
• Undergarments
• Digital products
• Clearance or final sale items
• Opened health or hygiene products

3. Product Condition Requirements

Returned items must:

• Be unused or minimally used (unless defective)
• Include original packaging
• Include accessories, manuals, or gifts
• Have proof of purchase or order confirmation

Sashroye reserves the right to reject returns that do not meet return conditions.

4. Refund Process

Once the returned item is inspected and approved:

• Refunds may be issued via original payment method, mobile banking, or account credit
• Refund processing time: 7–10 business days
• COD refunds may require additional verification
• Shipping fees may be non-refundable unless caused by seller/platform error

5. Exchange Policy

Eligible customers may request exchanges for:

• Wrong size
• Wrong color
• Defective items
• Incorrect shipments

Exchange approvals are subject to stock availability.

6. Return Procedure

To initiate a return:

Contact:

Email: Support@sashroye.com.bd
Phone: 09649-199009

Required Information:

• Order number
• Product details
• Reason for return
• Photos (if damaged/defective)

Our support team will provide instructions for approval, pickup, or drop-off.

7. Seller Responsibility

For marketplace products sold by third-party vendors:

• Sellers must comply with Sashroye return standards
• Sashroye may mediate disputes
• Final resolutions may depend on product category and evidence

8. Fraud Prevention

Sashroye reserves the right to:

• Deny suspicious return requests
• Restrict abuse of return privileges
• Investigate repeated policy misuse

9. Cancellation Policy

Orders may be canceled:

• Before shipment
• During processing (subject to approval)
• In cases of stock unavailability

Refunds for approved cancellations will follow standard processing timelines.

10. Policy Changes

Sashroye reserves the right to update this Return Policy at any time.

Updated policies will be published on the official website.

11. Governing Law

This Return Policy is governed by the laws of Bangladesh.

12. Contact Information

For returns, exchanges, or refund assistance:

Sashroye Customer Support
Website: www.sashroye.com.bd
Email: Support@sashroye.com.bd
Phone: 09649-199009

Final Statement

Sashroye is dedicated to providing a trustworthy shopping experience through fair return practices, reliable support, and customer-first service.

Sashroye — Smart Shopping with Confidence.