Term Conditions Page

Terms & Conditions

Sashroye – Multi-Vendor E-commerce & Entrepreneurial Marketplace

Welcome to Sashroye, a dynamic e-commerce marketplace and business ecosystem that connects customers, sellers, and entrepreneurs through a secure digital platform. By accessing or using our website, mobile services, or related business programs, you agree to abide by the following Terms & Conditions.

1. Platform Usage

• Users must be at least 18 years of age to register, purchase, sell, or participate independently.

• All account information provided must be accurate, complete, and up to date.

• Users are responsible for maintaining account security and confidentiality.

• Sashroye reserves the right to suspend, restrict, or terminate any account involved in fraud, abuse, policy violations, or unauthorized activities.

2. Marketplace Function

• Sashroye operates as an online marketplace that connects buyers, sellers, and regional business partners.

• Vendors and sellers are solely responsible for:

  • Product authenticity

  • Pricing accuracy

  • Inventory availability

  • Product descriptions

  • Order fulfillment

• Sashroye provides technological infrastructure, payment facilitation, customer support, and logistics coordination where applicable.

• Unless clearly stated, Sashroye may not be the direct seller of third-party listed products.

3. Orders, Pricing & Payments

• Orders are considered confirmed only after successful payment verification or approved Cash on Delivery (COD) confirmation.

• Product prices may change without prior notice based on market conditions, promotions, or seller updates.

• Applicable taxes, service charges, or shipping fees may be added where necessary.

• Estimated delivery times may vary depending on:

  • Customer location

  • Seller processing time

  • Courier availability

  • External circumstances

4. Shipping & Delivery

• Sashroye aims to provide efficient delivery services nationwide.

• Delivery estimates are approximate and may vary.

• Delays caused by weather, logistics disruptions, public holidays, or unforeseen events are beyond direct control.

• Customers are responsible for providing correct shipping information.

5. Returns, Refunds & Cancellations

• Returns and refunds are subject to Sashroye’s official Return & Refund Policy.

• Approved refunds are processed within a reasonable business timeframe depending on payment method.

• Returned products may require:

  • Original condition

  • Valid purchase proof

  • Compliance with return guidelines

• Certain categories may be non-refundable or non-returnable.

6. Seller & Entrepreneur Responsibilities

• Sellers, regional partners, and entrepreneurs must operate ethically and legally.

• Misrepresentation, counterfeit products, or policy violations may result in:

  • Account suspension

  • Financial penalties

  • Permanent removal

• Additional agreements may apply to entrepreneurs, franchisees, or regional business operators.

7. Intellectual Property Rights

• All platform branding, logos, graphics, software, website design, and proprietary systems are owned exclusively by Sashroye.

• Sellers retain ownership of their submitted product materials while granting Sashroye permission to display and promote such content.

• Unauthorized copying, resale, or replication of Sashroye’s branding or systems is prohibited.

8. User Conduct

Users agree not to:

• Engage in fraudulent activities

• Violate local laws

• Abuse promotional systems

• Interfere with platform security

• Upload harmful or misleading content

• Attempt unauthorized access

9. Limitation of Liability

• Sashroye is not liable for losses or damages resulting from third-party seller misconduct.

• Platform liability, where applicable, is limited to the value of the purchased product or service.

• Sashroye is not responsible for indirect, incidental, or consequential damages.

10. Privacy & Data Protection

• User information is handled according to our Privacy Policy.

• By using Sashroye, users consent to operational data collection for service improvement, order processing, and business security.

11. Changes to Terms

• Sashroye reserves the right to revise these Terms & Conditions at any time.

• Updated policies become effective upon publication on the platform.

• Continued use indicates acceptance of revised terms.

12. Governing Law

These Terms & Conditions are governed by and interpreted according to the laws of Bangladesh.

Any legal disputes shall fall under the jurisdiction of Bangladeshi courts.

13. Contact Information

For support or legal inquiries:

Sashroye Official Support Team
Website: www.sashroye.com.bd
Email: support@sashroye.com.bd
Phone: 09649-199009

Final Note:

By using Sashroye, you participate in a trusted digital commerce ecosystem designed to promote affordability, entrepreneurship, and nationwide economic opportunity.

Sashroye — Smart Commerce, Trusted Growth.