Support Policy Page

Support Policy
Sashroye Bangladesh Customer Support & Service Commitment

Effective Date: 12 May, 2026
Website: www.sashroye.com.bd

At Sashroye, we are committed to delivering reliable, responsive, and customer-focused support services to ensure a smooth shopping and business experience for all users, sellers, and partners across our platform.

This Support Policy outlines how customers, sellers, and business partners can access assistance, resolve issues, and receive service-related support.

1. Our Support Commitment

Sashroye is dedicated to providing:

• Fast response times
• Professional customer assistance
• Order issue resolution
• Payment support
• Seller guidance
• Technical support
• Return & refund assistance
• Business partnership support

Our goal is to maintain a trustworthy, transparent, and customer-friendly support system.

2. Support Channels

Customers and partners can reach us through the following official channels:

Customer Support Contact:

Email: Support@sashroye.com.bd
Phone: 09649-199009
Website: www.sashroye.com.bd

Available Support Areas:

• Order tracking
• Product inquiries
• Returns & refunds
• Seller registration
• Payment issues
• Technical errors
• Account management
• Delivery concerns
• Partnership inquiries

3. Operating Hours

Our support team aims to provide assistance during standard business hours.

General Service Availability:

• Saturday to Thursday
• Business operating hours may vary during holidays or special campaigns

Response times may depend on inquiry volume and service category.

4. Response Time Standards

Estimated response times:

• Email inquiries: Within 24–48 business hours
• Phone support: Immediate during operating hours
• Technical escalations: Depending on issue complexity
• Seller or partnership requests: Subject to verification procedures

5. Customer Responsibilities

To receive effective support, users should:

• Provide accurate order/account details
• Use official communication channels
• Submit valid documentation when requested
• Cooperate during investigations or verification

False claims or abusive behavior may result in support restrictions.

6. Technical Support

Sashroye provides assistance for:

• Login issues
• Payment failures
• Website/app functionality
• Seller dashboard issues
• Account recovery
• Platform bugs

Complex technical issues may require extended review.

7. Dispute Resolution

For disputes involving:

• Orders
• Sellers
• Payments
• Refunds
• Delivery issues

Sashroye may investigate and mediate fair resolutions based on platform policies.

8. Seller & Partner Support

Approved sellers and business partners may receive:

• Registration assistance
• Operational guidance
• Policy clarification
• Account performance support
• Platform training

9. Service Limitations

While we strive for excellence, Sashroye cannot guarantee:

• Instant resolution in all cases
• Third-party courier performance
• Seller misconduct outcomes beyond policy authority
• Uninterrupted technical availability

10. Policy Abuse Prevention

Sashroye reserves the right to:

• Restrict abusive users
• Reject fraudulent support claims
• Suspend accounts involved in repeated misuse

11. Policy Updates

This Support Policy may be updated periodically to improve service quality.

Changes become effective upon publication on the website.

12. Governing Law

This policy is governed by the laws of Bangladesh.

13. Official Contact Information

Sashroye Customer Support Team
Website: www.sashroye.com.bd
Email: Support@sashroye.com.bd
Phone: 09649-199009

Final Statement

Sashroye is committed to delivering dependable support, trusted customer care, and scalable service solutions for a stronger digital commerce ecosystem.

Sashroye — Supporting your journey, every step of the way.